Return & Refund Policy

Last Updated: October 15, 2026

At ZORVIP, customer satisfaction is important to us. This policy explains our return, refund, and exchange procedures.

1. Return Eligibility

We accept eligible return requests within [30 days] of delivery.

To qualify for a standard return, items must generally be:

• Unused and in their original condition
• In their original packaging, where applicable
• Accompanied by proof of purchase or an order number

Your statutory consumer rights remain unaffected.

2. Consumable and Hygiene Products

For health, safety, and hygiene reasons, certain opened, used, or unsealed consumable products may not be eligible for change-of-mind returns where permitted by applicable law.

This restriction does not affect your legal rights regarding defective, damaged, incorrectly described, or nonconforming products.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us promptly with your order number, a description of the issue, and photographs where available.

We will assess the issue and provide an appropriate remedy, which may include a replacement, refund, or other solution required by law.

4. How to Request a Return

To request a return, contact us at:

Email: [support@zorvip.com]

Please include your order number, the item you wish to return, and the reason for your request.

Do not send items back before receiving return instructions.

5. Return Shipping Costs

For change-of-mind returns, customers may be responsible for return shipping costs, as disclosed in our return instructions.

Where a return results from our error or a defective product, return shipping costs will be handled in accordance with applicable law.

6. Refund Processing

Once an eligible return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.

Refund processing times may vary depending on your payment provider.

7. Exchanges

If you wish to exchange an eligible item, please contact customer support to confirm availability and exchange instructions.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Cancellation requests are subject to the order's processing status and applicable consumer cancellation rights.

9. Contact Information

ZORVIP

Website: https://zorvip.com

Email: [support@zorvip.com]